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What do I do if I ordered the wrong part?

HDTVBoards.com Live Support


You may either exchange or return the part you ordered.

For an exchange, please call us at (855) 278-8026 or email us at support@hdtvboards.com. Please provide us with the Invoice Number and the incorrect part ordered and the part you need. To ensure that we provide you with the correct part, please also provide us with your TV's Model & Serial Number. You will be charged for the price of shipping out the second part.

To return the part, please call us at (855) 278-8026 or email us at support@hdtvboards.com and request for a Return Merchandise Authorization Number (RMA#). Please allow two weeks for processing of the return. There is a 15% restocking fee for all returned parts.