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Frequently Asked Questions

HDTVBoards.com Live Support



A:

The core value is not an extra charge added onto the part. The core vale charge is the value of returning the dud part in place of the new/recertified part you receive. The core value is a part of the actual cost of the part and is not an added charge. Once you receive your package and replace your old dud part with our new/recertified part, you may send us the dud and receive a core credit for the dud value.

A:

Your charge will be refunded in the same format your payment was received and you can expect the core value to be refunded within 14 days of HDTVBoards.com's receipt of the part.

A:

We provide a pre-paid shipping label for US (The United States of America) customer to return their core. US customer don't need to pay for the core return shipment.

For other country/region customer, it is the customer's responsibility to pay for and ship the core back to us.

A:

If you would like an exchange, please follow the guidelines below in order to receive the benefits of our exchange policy.

  1. Obtain an "Exchange Authorization Number" Within 14 days of receiving your order, HDTVBoards.com must be contacted to notify us of your exchange to return your order. We will provide you with a "Exchange Authorization Number," which is required for all returns in order to receive our return policy benefits.
  2. Shipping: The customer shall be responsible for return shipping fees. Your "Exchange Authorization Number" should be clearly printed on the outside of your box.
  3. Secure Packaging: Please be sure to ship your item(s) in original boxes or packages including inside protective wrapping. Items returned in padded envelopes are not eligible for our exchange benefits due to the fragile nature of our products and the lack of protection that padded envelopes provide them. Items returned in damaged condition due to poor packaging will not be eligible for exchanges.
A:

HDTVBoards.com offers refunds on its parts within 14 days upon receipt of part. A 15% restocking fee will be charged. Exchanges for parts will be free of charge less shipping.
To make a return, please follow the guidelines below in order to receive the benefits of our return policy:

  1. Obtain a "Return Authorization Number" Within 14 days of receiving your order, HDTVBoards.com must be contacted to notify us of your intent to return your order. We will provide you with a "Return Authorization Number," which is required for all returns in order to receive our return policy benefits.
  2. Returned shipments must be received within 14 business days after receiving your "Return Authorization Number." The customer shall be responsible for return shipping fees. Your "Return Authorization Number" should be clearly printed on the outside of your box, All instructions on the Return Authorization Form must be followed in order to be eligible for a refund.
  3. Secure Packaging: Please be sure to ship returns in original boxes or packages including inside protective wrapping. Items returned in padded envelopes are not eligible for our return benefits due to the fragile nature of our products and the lack of protection that padded envelopes provide them. Items returned in damaged condition due to poor packaging will not be eligible for returns.
A:

You may either exchange or return the part you ordered.

For an exchange, please call us at (855) 278-8026 or email us at support@hdtvboards.com. Please provide us with the Invoice Number and the incorrect part ordered and the part you need. To ensure that we provide you with the correct part, please also provide us with your TV's Model & Serial Number. You will be charged for the price of shipping out the second part.

To return the part, please call us at (855) 278-8026 or email us at support@hdtvboards.com and request for a Return Merchandise Authorization Number (RMA#). Please allow two weeks for processing of the return. There is a 15% restocking fee for all returned parts.

A:

Please call us at (855) 278-8026 or email to support@hdtvboards.com.

A:

By accepting or purchasing any parts from HDTVBoards.com, you acknowledge that HDTVBoards.com is not liable for any possible damages or injuries that may result from the process of repairing your set. No instructions are attached with the part and it is up to you, the consumer to take the necessary safety precautions in repairing your set.

A:

We provide a 90 days warranty on any parts sold by HDTVBoards.com.

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All re-certified parts are fully tested and upgraded to its most current specifications prior to shipping to ensure that the part is functioning in its proper setting. There is no difference in functionality between certified and new parts. New parts are direct from our manufacturer and have not been used. Each part, regardless of new or certified is fully checked prior to shipping. This is to ensure that 100% of the parts shipped out are functioning at the time of its shipping.