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What is your Return Policy?

HDTVBoards.com Live Support


HDTVBoards.com offers refunds on its parts within 14 days upon receipt of part. A 15% restocking fee will be charged. Exchanges for parts will be free of charge less shipping.
To make a return, please follow the guidelines below in order to receive the benefits of our return policy:

  1. Obtain a "Return Authorization Number" Within 14 days of receiving your order, HDTVBoards.com must be contacted to notify us of your intent to return your order. We will provide you with a "Return Authorization Number," which is required for all returns in order to receive our return policy benefits.
  2. Returned shipments must be received within 14 business days after receiving your "Return Authorization Number." The customer shall be responsible for return shipping fees. Your "Return Authorization Number" should be clearly printed on the outside of your box, All instructions on the Return Authorization Form must be followed in order to be eligible for a refund.
  3. Secure Packaging: Please be sure to ship returns in original boxes or packages including inside protective wrapping. Items returned in padded envelopes are not eligible for our return benefits due to the fragile nature of our products and the lack of protection that padded envelopes provide them. Items returned in damaged condition due to poor packaging will not be eligible for returns.