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What is your Exchange Policy?

HDTVBoards.com Live Support

If you would like an exchange, please follow the guidelines below in order to receive the benefits of our exchange policy.

  1. Obtain an "Exchange Authorization Number" Within 14 days of receiving your order, HDTVBoards.com must be contacted to notify us of your exchange to return your order. We will provide you with a "Exchange Authorization Number," which is required for all returns in order to receive our return policy benefits.
  2. Shipping: The customer shall be responsible for return shipping fees. Your "Exchange Authorization Number" should be clearly printed on the outside of your box.
  3. Secure Packaging: Please be sure to ship your item(s) in original boxes or packages including inside protective wrapping. Items returned in padded envelopes are not eligible for our exchange benefits due to the fragile nature of our products and the lack of protection that padded envelopes provide them. Items returned in damaged condition due to poor packaging will not be eligible for exchanges.